Use this guide when you need help with a health card, beneficiary record, network hospital, treatment package, approval, document or another NEHS service. Always use the latest contact and grievance information published on the official NEHS Telangana website.
When to Contact NEHS
- Health-card issue: The card cannot be accessed, downloaded or used.
- Incorrect beneficiary details: A name, relationship, date of birth or other record is wrong.
- Beneficiary pending or rejected: A family-member request has not been approved.
- Hospital issue: Current hospital information is unclear or the hospital gives different information.
- Treatment-process issue: The beneficiary needs clarification about approval or cashless treatment.
- Package-document issue: The correct procedure, code or latest package file cannot be identified.
- Website issue: An official page, login or document link is not working.
How to Submit a Clear Grievance
A complete and specific complaint is easier for the authorised office to review.
- Identify the exact issue State whether the complaint concerns a beneficiary, hospital, treatment, package, document or website service.
- Write a short subject Use a clear subject such as “Beneficiary name correction” or “Hospital service clarification.”
- Provide the basic facts Mention the relevant dates, hospital, application reference or document title.
- Explain what happened Describe the problem in time order using short sentences.
- State the help required Clearly request correction, clarification, status information or another action.
- Attach only relevant proof Include readable documents that directly support the grievance.
- Submit through the official method Use the current contact or grievance option shown by NEHS Telangana.
- Keep the reference Save the complaint number, email copy, acknowledgement or screenshot.
Details to Include
Beneficiary Information
- Employee or pensioner category.
- Beneficiary name.
- Relationship, where applicable.
- Application or health-card reference.
- Registered contact number, when required.
Issue Information
- Short description of the problem.
- Date the issue occurred.
- Hospital or office name, where relevant.
- Document, package or service involved.
- Action already taken and response received.
Documents That May Support a Grievance
- Acknowledgement: Application or submission reference showing the date and status.
- Health-card record: A copy showing the incorrect or missing beneficiary information.
- Official message: Rejection, pending-status or error information received through the system.
- Hospital record: Registration, refusal, estimate, receipt or written explanation.
- Medical document: Prescription, report or discharge record when directly relevant.
- Identity or relationship proof: Only when requested for a beneficiary correction.
- Previous complaint: Earlier reference number and response, when following up.
Protect Personal Information
- Do not share passwords or OTPs.
- Check the official website address before submitting information.
- Send only the documents required for the specific issue.
- Hide unrelated identification numbers where appropriate.
- Do not post health cards or medical documents publicly.
- Keep a copy of everything submitted.
How to Follow Up
- Wait for the stated response period Follow any timeline shown in the official acknowledgement.
- Use the same reference number Do not create multiple complaints for the same issue unless instructed.
- Add new information clearly Mention what has changed since the first complaint.
- Keep a record of each contact Note the date, method and response received.
- Escalate through the official route Use the next grievance level displayed by NEHS when the issue remains unresolved.
If the Issue Concerns a Hospital
- Confirm the exact hospital: Record the complete name and location.
- Note the department: Mention the speciality, ward or desk involved.
- Ask for the reason: Request a clear explanation for refusal, delay or payment.
- Keep documents: Save registration records, estimates, receipts and written responses.
- Describe the treatment: Include the procedure or medical service connected with the issue.
- Use the current official grievance method: Submit the complaint through the NEHS channel shown on the official website.
Emergency Medical Situations
Do not delay urgent medical care while waiting for a website response or grievance reply. Seek appropriate emergency treatment first and keep all admission, treatment and payment records for later clarification.
- Prioritise immediate medical attention.
- Provide beneficiary information as soon as possible.
- Ask the hospital to record the emergency circumstances.
- Keep complete medical and payment documents.
- Use the official NEHS process for later clarification.
Related NEHS Guides
Frequently Asked Questions
Where can I find current NEHS contact information?
Open the official NEHS Telangana website and use the current contact or grievance information displayed there.
What should I include in a grievance?
Include the exact issue, relevant dates, beneficiary or application reference, action already taken and the help you require.
Should I attach documents?
Attach only clear documents that directly support the complaint. Do not send unrelated personal or medical information.
How should I follow up?
Use the same complaint reference, mention the earlier submission date and keep a record of every response.
What should I do if a hospital asks for payment?
Ask for a written explanation, keep the estimate or receipt and submit the details through the current official NEHS grievance process.
Should I wait for a grievance response during an emergency?
No. Seek urgent medical attention first and keep all records for later clarification through the official process.
Use Current Official Contact Information
Open the official NEHS Telangana website before submitting a complaint, because contact details and grievance methods may change.
Visit Official NEHS Website