NEHS Telangana Contact and Grievance
Use the official NEHS Telangana website for help with health cards, beneficiary records, hospitals, treatment packages, approvals, documents and website services.
When to Contact NEHS
- Health-card issue: The card cannot be accessed, downloaded or used.
- Incorrect beneficiary details: A name, relationship or date of birth is wrong.
- Pending or rejected request: A beneficiary request has not been approved.
- Hospital issue: Hospital status or service information is unclear.
- Treatment issue: Approval or cashless-treatment guidance is needed.
- Package issue: The correct procedure, code or document cannot be identified.
- Website issue: An official page, login or document link is not working.
How to Submit a Clear Grievance
- Identify the exact issue State whether it concerns a beneficiary, hospital, treatment, package, document or website service.
- Use a clear subject Write a short subject such as “Beneficiary name correction.”
- Provide the key facts Mention relevant dates, hospital, application reference or document title.
- Explain what happened Describe the issue in time order using short sentences.
- State the help required Request a correction, clarification, status update or another action.
- Attach only relevant proof Include clear documents that directly support the complaint.
- Use the official grievance method Submit through the current contact option shown on the NEHS website.
- Keep the reference Save the complaint number, acknowledgement or email copy.
Details to Include
Beneficiary Information
- Employee or pensioner category
- Beneficiary name and relationship
- Application or health-card reference
- Registered contact number, when required
Issue Information
- Short description of the problem
- Date the issue occurred
- Hospital or office name, where relevant
- Document, package or service involved
- Action already taken and response received
Supporting Documents
- Application acknowledgement or submission reference
- Health-card record showing incorrect or missing information
- Official rejection, pending-status or error message
- Hospital estimate, receipt, registration or written explanation
- Medical record only when directly relevant
- Previous complaint reference when following up
Protect Personal Information
- Do not share passwords or OTPs.
- Check the official website address before submitting information.
- Send only documents required for the specific issue.
- Do not post health cards or medical records publicly.
- Keep a copy of everything submitted.
How to Follow Up
- Use the same reference number Avoid creating multiple complaints for the same issue unless instructed.
- Mention the earlier submission Include the complaint date and previous response.
- Add new information clearly Explain what has changed since the first complaint.
- Keep a contact record Note the date, method and response received.
- Use the official escalation route Follow the next grievance level shown by NEHS if the issue remains unresolved.
Emergency Medical Situations
Do not delay urgent medical care while waiting for a website response or grievance reply. Seek appropriate emergency treatment first and keep all admission, treatment and payment records for later clarification.
Frequently Asked Questions
Where can I find current contact information?
Open the official NEHS Telangana website and use the current contact or grievance information shown there.
What should I include in a grievance?
Include the exact issue, relevant dates, beneficiary or application reference, action already taken and the help required.
Should I attach documents?
Attach only clear documents that directly support the complaint.
How should I follow up?
Use the same reference number and keep a record of every response.
Should I wait during an emergency?
No. Seek urgent medical attention first and keep all records for later clarification through the official process.